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Orders not syncing
If Orders stays empty or stalls, verify the store is connected, sync is not blocked, you are under trial/plan limits, and the platform plugin or OAuth session is healthy.
Steps
- Check Connect store status. Open /app/stores. Confirm the store is connected. Re-run product/order sync and watch SyncProgress for failure messages.
- Rule out trial / plan caps. Trial stops imports at 300 orders with the trial order-cap message. Paid plans enforce store slot limits (“Upgrade to {plan}” / “Needs upgrade”).
- Re-auth the platform. Shopify/BigCommerce: restart OAuth. WooCommerce: confirm license + plugin provision token in Profit Bid → Settings. PrestaShop/Shopware/OpenCart: generate a fresh pairing code and reconnect.
- Confirm storefront reachability. Store URL must be HTTPS and reachable by Profit Bid callbacks/webhooks. Firewall or basic-auth in front of wp-json / module endpoints will block sync.
Signals in the UI
Look for syncBlocked on the store, failed sync job messages on Products, reconnect banners (especially OpenCart), and empty Orders despite successful product sync — that usually means order API permissions or webhook delivery failed after catalog sync.
After orders return
Re-check COGS on new SKUs and Conversions sent — a sync gap often creates a matching upload gap for the same dates.
Need this running on your store?
Select a plan and continue to secure checkout — POAS conversion upload included on every tier.
Choose your plan
Store limits apply when you connect platforms in the app — not at checkout.
$14.99/ month
$29For one store getting started with profit-based bidding
- 1 connected store
- 300 orders / month included
- POAS conversion uploads to Google Ads
- Profit dashboard & order snapshots
- Catalog & COGS sync
- Merchant Center XML feed
- Automatic order backup (stale stores)
- WooCommerce, Shopify, BigCommerce, PrestaShop, Shopware & OpenCart
- Unlimited products
- Unlimited ad platforms
- $0.03 per extra order
$39/ month
$59For growing brands with steady order volume
- Up to 2 connected stores
- 1,500 orders / month included
- POAS conversion uploads to Google Ads
- Profit dashboard & order snapshots
- Catalog & COGS sync
- Merchant Center XML feed
- Automatic order backup (stale stores)
- WooCommerce, Shopify, BigCommerce, PrestaShop, Shopware & OpenCart
- Unlimited products
- Unlimited ad platforms
- $0.025 per extra order
$79/ month
$119For multi-store teams with advanced Google Ads
- Up to 4 connected stores
- 5,000 orders / month included
- POAS conversion uploads to Google Ads
- Profit dashboard & order snapshots
- Catalog & COGS sync
- Merchant Center XML feed
- Automatic order backup (stale stores)
- WooCommerce, Shopify, BigCommerce, PrestaShop, Shopware & OpenCart
- Unlimited products
- Smart product labels (Google Ads)
- AI Agent POAS optimization
- Unlimited ad platforms
- $0.02 per extra order
$149/ month
$199For agencies and high-volume merchants
- Up to 6 connected stores (all platforms)
- 15,000 orders / month included
- POAS conversion uploads to Google Ads
- Profit dashboard & order snapshots
- Catalog & COGS sync
- Merchant Center XML feed
- Automatic order backup (stale stores)
- WooCommerce, Shopify, BigCommerce, PrestaShop, Shopware & OpenCart
- Unlimited products
- Smart product labels (Google Ads)
- AI Agent POAS optimization
- Unlimited ad platforms
- $0.015 per extra order
14-day free trial available — start free · full pricing details