What is customer lifetime value?

LTV — Customer Lifetime Value — is the cumulative gross profit one customer delivers across all their orders. High LTV lets you spend more to acquire.

By Catrinoiu Barna Alex Alin, Founder4 min read

Founder of Profit Bid. Builds POAS tracking and profit-based bidding for ecommerce merchants and agencies.

Live profit view

See POAS vs revenue-only reporting

Profit Bid connects store costs to ad spend so you bid on margin — not vanity ROAS.

Cumulative gross profit per customer (cohort)

  • Cumulative profit
  • CAC (payback line)

Payback happens where the LTV curve crosses CAC. After that, every reorder is compounding profit.

Track POAS automatically from your store — upload profit conversions and scale winners with A/C/X labels.

Why LTV changes how you bid

If you only count first-order profit, many acquisition channels look unprofitable. But repeat purchases mean the true value of a customer is far higher.

Brands with strong LTV can afford a first-order loss to win the customer, then profit on reorders — as long as payback happens fast enough.

Reading a cohort LTV curve

Plot cumulative gross profit per customer over months since first order. The curve should cross CAC (payback) and keep climbing.

Compare cohorts by acquisition channel: some sources bring high-LTV customers even at a higher CAC, which reshapes where you invest ad budget.

Frequently asked questions

Common questions about this topic — tap to read answers.

Should LTV use revenue or profit?

Use gross profit. Revenue-based LTV overstates value and can justify unprofitable acquisition.

How does LTV relate to POAS?

POAS measures profit per ad dollar now; LTV extends that view across the customer's future orders, supporting higher acquisition targets.

Pricing

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What Is LTV? Customer Lifetime Value | Profit Bid