What is customer lifetime value?

LTV — Customer Lifetime Value — is the cumulative gross profit one customer delivers across all their orders. High LTV lets you spend more to acquire.

4 min read

Live profit view

See POAS vs revenue-only reporting

Profit Bid connects store costs to ad spend so you bid on margin — not vanity ROAS.

Cumulative gross profit per customer (cohort)

  • Cumulative profit
  • CAC (payback line)

Payback happens where the LTV curve crosses CAC. After that, every reorder is compounding profit.

Track POAS automatically from your store — upload profit conversions and scale winners with A/C/X labels.

Why LTV changes how you bid

If you only count first-order profit, many acquisition channels look unprofitable. But repeat purchases mean the true value of a customer is far higher.

Brands with strong LTV can afford a first-order loss to win the customer, then profit on reorders — as long as payback happens fast enough.

Reading a cohort LTV curve

Plot cumulative gross profit per customer over months since first order. The curve should cross CAC (payback) and keep climbing.

Compare cohorts by acquisition channel: some sources bring high-LTV customers even at a higher CAC, which reshapes where you invest ad budget.

Frequently asked questions

Common questions about this topic — tap to read answers.

Should LTV use revenue or profit?

Use gross profit. Revenue-based LTV overstates value and can justify unprofitable acquisition.

How does LTV relate to POAS?

POAS measures profit per ad dollar now; LTV extends that view across the customer's future orders, supporting higher acquisition targets.

Pricing

Apply this guide — pick your plan

Select a plan and continue to secure checkout — POAS conversion upload included on every tier.

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